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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 4:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Tyler P.

    These guys went the extra mile aligning my heavily modified truck, ensuring it was done right. If you're looking for a shop that's cares about it customers, this is it!


  • -Jason G.

    Absolutely awesome staff and repaired my 4x4 like new quickly with second to none quality. Customer for life and all my friends will be advised about Trail Boss. Thanks guys


  • -D. H.

    These guys know their stuff. Very professional, honest, and fair. Their pricing is very reasonable. I highly recommend them for your off-road needs.


  • -Carlos R.

    They were very courteous and knowledgeable. They even helped me out with a transfer case magnet that I had misplaced from my original housing. This was the only piece I was missing from putting my transfer case back together and Trail Boss was kind enough to provide one for me! Now I'm back on the road! Thanks guys!


  • -Kevin H.

    Installed a lift kit over the weened myself and had to get a 4x4 alignment. Not only were the guys at Trail Boss Off Road able to squeeze me in that Monday morning but got my Jeep done earlier than they said and was under the estimate quoted also. Great service and knowledge of all things off road. Thanks Jeremy, you have gained a customer for anything my Jeep needs.


  • -Will B.

    They did such an excellent job I couldn't have been more happier. I went back a second time to get more work done and not only did they again do a great job but fixed all the screw ups the place I had originally got work done did. If you want great, honest quality work done with great customer service this is the place for you. My hats off to you guys.


  • -Nick W.

    Outstanding service, guidance, and prices. Thanks again to the professionals at Trail Boss Off-Road.


  • -Nick T.

    They installed the rubicon express 3 1/2" lift on my 2015 Jeep JK. It looks awesome. I recommend them to do your lift thanks to Jeremy.


  • -Dwayne L.

    Thank you for all your help with my diffs for the PTSD Jeep. These people went out of there way to help me. And they didn't know me. I have nothing but great things to say about Trail Boss.


  • -Tyler P.

    These guys went the extra mile aligning my heavily modified truck, ensuring it was done right. If you're looking for a shop that's cares about it customers, this is it!

Call us for service: 520-744-6236

ASE (Automotive Service Excellence)
BBB (Better Business Bureau)
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